“Hiring directly is the way to go. I wonder how people are treated in those BPOs, whether they're valued. If we hire directly, then they become part of our team. They're part of our culture and all the good things that come with that. We can be a bit more individualized.”

“We've hired very high level accounting talent stateside.  I have to say that our Philippine-based team is outperforming most of our US-based staff.”